Troubleshooting Connection Problems on the Assembly Installer

Please don’t hesitate to get in touch if you have questions. You can email us at or give us a call at 020 8506 6100.

  • If the installation tool is unable to communicate with the Assembly Connector service, then it's possible your proxy is preventing our onboarding tool communicating with our Windows service. 

  • To troubleshoot this issue, open up Internet Explorer, go to Internet Options, then click on the Connections tab, and click on LAN Settings, and ensure that the Bypass proxy server for local addresses tick box is checked. 

  • Once that is done, restart the Assembly Connector service and re-open the Assembly setup tool. 
  • You may also have to enter your proxy address, port, username, password and domain on the Assembly Connector installation tool.

Please contact if neither of the above resolves your issue.