Frequently Asked Questions

Please don’t hesitate to get in touch if you have questions. You can email us at help@assembly.education or give us a call at 020 8506 6100.

What is the invite code? An invite code enables you to sign a school up to Assembly.  If  you do not have an invite code, please contact us.

Why haven’t I received an email confirmation? The email confirmation might have been filtered into your Spam folder or blocked by your Internet provider, so please check both possibilities. 
Why can’t I find my school to sign up? To sign up a school you must use the official school details as listed on the official register of schools and colleges in England. If you aren't on this list, please let us know and we may be able to add your school manually.  
Why does it say my school is already signed up to Assembly? The school could have been signed up by different school staff, possibly servicing a different application.
What do I need to know before I install the Assembly connector on our SIMS server? We have this guide that covers the specifics for setting up this connection.
Why can’t I download / run the Assembly installer? This might be because the school proxy settings need to be configured as highlighted here.
Why does the Assembly installer say URLs are uncontactable? Sometimes the school's Internet provider or an antivirus setting is blocking the Assembly URLs. 
Where do I find my key and secret? To retrieve these you need to log in to the dashboard and navigate to the Connector tab.
How do I find my SIMS hostname and SIMS database name? Please follow the instructions in our guide to retrieve these.
Why do I need to grant these permissions to the Assembly MIS user? These permissions are needed to set up the parameters with which data could be transferred, to sync the relevant scopes for the intended app.