How to reconnect to Assembly when your school is offline

Before you start

  • In order to re-establish a connection between your school's SIMS and Assembly, you must know which machine in the school our software was installed on. This is normally the SIMS server itself, but can be any machine in the school with SIMS installed on it. 
  • If in doubt, you can always perform these checks on multiple machines to establish where our software is installed. 

Checking the Assembly Connector and Assembly Updater services

  • Once you have logged on to the machine where you think the Assembly Connector is installed, open up Services either by going to Start > Run > services.msc or by starting Task Manager > Services > Open Services.
  • Once there, you should be able to see two services installed: Assembly Connector and Assembly Updater.

Next steps

  • If you can see the services, check that their Status is Running. If they are Stopped, click the name of the service and then the green arrow (or right-click) to restart. This should re-establish our connection
  • If you cannot see the Assembly services, our software is not installed on this machine. You should repeat these steps for any other machines within the school where our software could be installed. Please contact us if in doubt, as we may be able to provide some basic information about the operating system of the machine to help narrow your search. 
  • If you are unable to locate our software, then you will need to complete a new installation. You can do so by following from Step 4 of this guide